Leading the Way: JB’s Journey to Director of Operations
Since joining the Warren Street team in April 2023, Jennifer “JB” Battles has quickly proven herself as an invaluable asset to the team, leading with dedication, innovation, and a strong focus on operational excellence. Her journey to becoming our new Director of Operations has been nothing short of impressive, and we’re excited to see her continue making an impact in this role. For those who missed JB’s “Meet the Team” blog last year, be sure to check it out to learn more about her background and the strengths she brings to the team.
In this interview, we take a deep dive into JB’s vision for the future, her goals as Director of Operations, and how she plans to enhance the client experience. Get ready to be inspired by her leadership journey and her commitment to driving positive change for our clients and our team!
What are you most excited about in this new role?
How has your experience so far prepared you for this new role? What key lessons have you learned along the way?
I bring experience from a wide range of businesses, all with one thing in common: people. They are at the heart of everything we do. The experience of satisfying clients and creating a work atmosphere conducive to growth has best prepared me for this new role. These simple truths have shaped me and continue to influence how I lead: treat others the way you’d like to be treated, leave people better than you found them, and always leave them with a smile.
As Director of Operations, what are your top priorities for the year?
Continue to cultivate a team atmosphere. Build a cross-functional team by providing members with opportunities to expand their reach. Optimize operational processes.
How do you see your role impacting the client experience, and what changes do you plan to implement to enhance it?
As Director of Operations, I have the opportunity to enhance our client experience by implementing changes that lead to seamless onboarding, efficient client service, and strengthened client retention. Our organization is growing, our team is growing, but our core values remain the same.
What does “clients’ best interest first” mean to you, and how do you ensure that mindset is reflected in operations?
Putting a client’s best interest first means stepping into their shoes, giving them the floor, and allowing them to be heard. Our clients deserve our very best, so we can meet their needs exactly where they are each time we serve them.
What advice would you give to others looking to grow in their careers and take on leadership roles?
Learn, listen, and lean in. When you have the opportunity to learn from others—take it. If someone with more experience is speaking—listen. When a project seems difficult or out of reach—lean in.
Please join us in congratulating JB on this well-deserved promotion, and we wish her the very best as she leads us into an even brighter future!
Jennifer La
Director of Sales & Marketing, Warren Street Wealth Advisors
Investment Advisor Representative, Warren Street Wealth Advisors, LLC., a Registered Investment Advisor
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